Our privacy policy

This privacy policy (“Policy”) describes how the personally identifiable information (“Personal Information”) you may provide on the escapadesmemphremagog.com website (“Website”, “Site” or “Service”) in connection with any of its related products and services (collectively, “Services”) is collected, protected, and used. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy is a legally binding agreement between you (“User”, “you”, or “your”) and Escapades Memphrémagog’s cruise boat (“Escapades Memphrémagog”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Purpose

The purpose of this privacy policy (“Privacy Policy”) is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

The conditions set out in this Privacy Policy;
And the collection, use and retention of the data listed in this policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: contacting the Data Protection Officer.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

IP address;
Clicked links;
And content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address;
Phone number;
Address;
And payment information.

This data can be collected using the following methods:

Booking

Please note that we only collect data that helps us achieve the purpose stated in this privacy policy. We will not collect any additional data without informing you first.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Send marketing and promotional communications;
Request user feedback;
Improve user experience;
Post customer testimonials;
Run and operate the Website and Services;
Carry out customer surveys.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with third parties. Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights;
And to buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for two years. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that:

There are security and privacy limitations of the Internet which are beyond our control;
The security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed;
And any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

While we take all reasonable precautions to ensure that our user data is secure and that users are protected, there always remains the risk of harm.
The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

Data Breach

In the event we become aware that the security of the Website and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. If we do, we will send you an email.

Minors

People under the age of 14 are considered minors for the purposes of data collection. Minors must have the consent of a legal representative for their data to be collected, processed and used.

The Rights of Users

As a user, you have the right to access all of your personal data that we have collected. In addition, you have the right to update or correct any personal data in our possession provided it is acceptable under the law.
You can choose to withdraw or change your consent to the collection and use of data at any time, provided it is legally acceptable to do so and you notify us within a reasonable time.

How to Access, Modify, Delete, or Challenge the Data Collected

Bill 25, an Act to modernize legislative provisions respecting the protection of personal information, requires companies to designate a personal information protection representative. In this regard, Escapades Memphrémagog designates Marco Paré as its representative for personal information collected.
If you wish to have your information deleted or modified in any way, please contact our Privacy Officer:

Marco Paré
marco@palplus.ca
Director of Finance
819 238-5857

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:

Functional Cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.

Analytical Cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc.

Targeting Cookies

Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you.

Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purpose:

Monitor user preferences to tailor advertisements around their interests.

DialogShift Chat Application on Our Website

Our website uses the chat application from DialogShift GmbH, Torstr. 201, 10115 Berlin. This application processes and stores data for the purpose of web analysis, operating the chat application, and responding to inquiries. For the operation of the chat function, chat texts are stored, and a cookie with a unique ID is set—this serves to recognize you as a customer. A cookie is a small text file that is stored locally in the cache on your device. With the help of this cookie, our application recognizes the device again and can retrieve past chat logs. This cookie is stored for 90 days since its last use. You can disable the storage of cookies in your browser settings. However, without the use of cookies, the chat function cannot be executed. The possible disclosure of, for example, names, email addresses, or a telephone number is voluntary and with the consent to temporarily use and store these data for the purpose of making contact until the end of the contact. These personal data are deleted after 90 days. The legal basis for data processing is according to Art. 6 Para. 1 lit. a GDPR, § 25 Para. 1 TTDSG based on your consent. DialogShift offers further information on data collection and use as well as your rights and options for protecting your privacy at https://www.dialogshift.com/datenschutz.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law C-25 and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.