FAQ

The ship offers 2 different types of seating, which will impact the price.

Window section
All tables with booths located next to a window, on the 1st floor of the boat. These tables can accommodate up to 6 people.

Center section
All tables with removable chairs, located in the center of the 1st floor of the boat, as well as the few tables on the 2nd floor* (small lounge with windows). Possibility to accommodate small groups.

*These photos are provided for information purposes only. Seats may vary depending on availability, but the chosen seating category will be respected. Seating plan subject to change.

Tickets for all of our cruises are non-refundable, and non-transferable to another date. We strongly recommend that you purchase our cancellation insurance, which is available at a price of $10 per ticket. This will offer you the option to cancel or change your cruise date up to 24 hours before your outing. Cancellation insurance must be added when purchasing your tickets, or within 24 hours of booking. It can only be used once.

The cruise is free for children who are 24 months or less if they are sitting on their parents’ knees. If the latter doesn’t apply, you must pay for a seat. Please let us know when you book if you have children within that age.

Service usually begins 30 minutes after departure from the dock.

We only have booster chairs available. Request must be made upon reserving. For security purposes, no car seats are allowed on the floor.

No, but you have to pay the price based on the annual increase, if applicable.

Yes, and we have a microwave oven available for heating.

We recommend you reserve as soon as you know the date. This will assure you that you have the outing and seating of your choice (places are limited).

Yes, we have an access ramp and the restrooms are adapted. The second floor is not accessible however.

The only discounts are 10% for citizens of the Magog (with a resident card) and 10% for members of the FADOQ.

Please call the ticket office to take advantage of these discounts. Only one discount per outing and per booking.

Approximately 30 cm. It is possible to request a table with removable armchairs when reserving center section.

Information to come.

180 passengers

Approximately 450 meters, so about a 5-minute walk. A free shuttle service is always available.

No. We recommend a casual attire.

The cost for parking is $2.50/hour to a maximum of $10 per day, payable at the ticket machine. Ticket machine will require your license plate information.

Unfortunately no, for security reasons.

The parking is located at 345, Du Moulin Street, Magog (Quebec) J1X 4A1

We recommend you arrive 30 minutes prior to departure.

Yes, in one section of the boat. Please notify us at the moment of the reservation.

Yes. Tickets are only issued on-site, upon your arrival, at the ticketing during your check-in. By email, you will receive only your purchase confirmation, which includes all the details of your reservation.

We have the same restrictions as airlines. Women with high-risk pregnancies or exceeding the 36th week are unfortunately not allowed.

It is unfortunately not possible to choose your place on the boat. However, for information purposes only, the boat plan is available on this page.

Yes, as long as they are foldable. It is however not possible to bring them directly to your table.

The cruise boat is heated or air conditioned when needed.

Yes, there are a few restrooms.

Yes, the Bubbly Hour outing is about 1.5 hours. There is also a snack and hors d’œuvres menu available on board, as well as a bar menu (additional fees).

On the boat and at the ticket office: debit card, MasterCard, Visa and cash.
When you reserve (online or by phone): MasterCard and Visa.

We do not accept prepaid credit cards.

Yes, for all cruises, you can choose your main course from our selection. For some, you might also have a choice of appetizer and dessert.

As soon as you book your cruise, you can mention your meal choices, for you and your guests. You can mention it directly when you purchase by phone, or do it online up to 7 days before the date of your cruise. If you don’t make a choice, your meal will be the Chef’s choice.

Houses around the lake, little islands, surrounding mountains, and the Saint-Benoît-du-Lac Abbey, depending on which outing you choose.

For groups of 20 or more people, you can make your reservation through one of our sales representatives to receive a discount and coordination service by calling 1-888-422-8328, extension 1.

Yes, you can add guests by phone, mentioning the confirmation number of your initial reservation. Since prices vary based on demand, the ticket price for the addition may differ from what you initially paid.